Contact us
Contact us about anything related to our company or products. Any special request or inquires.
We'll do our best to get back to you as soon as possible.
- New Greens Cacti CO.
- Houston, Texas
- +1 832-367-4042
- info@yourcompany.example.com
Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please follow our return policy outlined below:
- Eligibility for Returns:
- You may return items within 30 days of receipt for a full refund or exchange, provided they are in their original condition.
- Out of the Box Picture:
- To initiate a return, we ask that you take a clear photo of the item out of the box within one week of shipment. This helps us assess any issues and improve our products and services.
- Return Process:
- Email our customer service team at [customer service email] with your order number, a description of the issue, and the photo taken.
- Once we receive your request and photo, we will provide instructions for returning the item.
- Refunds:
- After we receive the returned item and verify its condition, we will process your refund within 7-10 business days.
- Shipping Costs:
- Original shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to our error.
- Exclusions:
- Some items may be excluded from returns for hygiene or safety reasons. Please check the product details for specific information.
We appreciate your understanding and cooperation. If you have any questions regarding our return policy, please feel free to reach out!